Skip to main content
Learn about Nordic’s NordiGreen Program where our products are backed by renewable energy credits and carbon offsets ➞

Customer Service FAQs

Your service, and how you receive your energy, does not change. The local utility company still will deliver in a safe and reliable manner.

Contact the appropriate local utility. They are responsible for the maintenance and transmission of your energy. Often times the phone number can be found on your last bill.

Our residential customers will continue to receive one bill from their provider. Our energy costs will be added with your providers delivery costs.

Commercial accounts may receive two bills, one from your supplier (for energy) and one from the utility (for the delivery of energy). Some utilities combine both portions into one bill.

If your question is about the supply, call the supplier at 877-808-1022. If you have questions about the delivery, you should call the utility.

We supply natural gas and electricity throughout out the northern half of Illinois and Northwest Indiana. View a natural gas map or electric map.

This depends on your volume of use, current utility charges, market prices, and the rate that a competitive supplier can offer. Competitive suppliers can often beat utility pricing. Click "Get A Quote" on the home page or call one of our sales associates today and find out what Nordic can do for you.

Typically yes. However, each utility has different procedures and limitations. Check with your utility's web site.

DISCLAIMER: Nordic Energy Services, LLC ("Nordic"), is not the same entity as your electric delivery company. You are not required to enroll with Nordic. Beginning on (effective date), the electric supply price to compare is (price in cents per kilowatt hour). The electric utility electric supply price will expire on (expiration date). The utility electric supply price to compare does not include the purchased electricity adjustment factor. For more information go to the Illinois Commerce Commission's free website at The purchased electricity adjustment factor may range between +.5 cents and -.5 cents per kilowatt hour.
Back to top