Consumers in Pennsylvania may not be aware of the power at their disposal. What is this power? It’s the consumers’ power to choose their power provider. Put another way; there is a Penn Power alternative for those in Pennsylvania. That company is Nordic Energy.
Nordic Energy is an alternative retail electric supplier. We can often offer you more without compromising your current power infrastructure’s reliability and dependability through innovation and superior customer service.
Penn Power Energy is a utility company. That is, they are responsible for the delivery of electricity from its source to your home or business. So, when your electricity goes out unexpectedly or when you’re dealing with an issue like a downed power line, Penn Power Energy is who you should call to resolve the issue.
However, for many people, Penn Power Energy is also their energy supplier. That is, consumers purchase their electricity from Penn Power Energy. When you pay your electric bill, you’re paying Penn Power Energy for both the supply and electricity delivery.
Many people do not realize that they get to choose the supplier of their electricity. For instance, you can choose to purchase your electricity through Nordic Energy. In this case, while Nordic Energy supplies the electricity, it is still Penn Power Energy that delivers it to your home or business. So, even when you change suppliers, delivery issues should still be directed to the utility company.
In states where alternative suppliers are not commonplace, the utility company controls the entire supply and delivery process. Without competition, these utility companies are often given no incentive to innovate or enact needed consumer-facing changes as their customers simply have no other choice.
In states with alternative suppliers, though, the need to compete for customers has led to innovative practices that genuinely benefit consumers. Alternative suppliers can provide new pricing structures, financial rewards, and superior customer support programs that are difficult for utility companies to match. For this reason, it is essential as a consumer to demonstrate your right to choose who supplies your home or business with electricity.
Here at Nordic Energy, we believe in the Nordic Advantage. We're a customer-focused company that seeks to cut through red tape and provide simple, innovative energy programs to residential and commercial clients. We currently serve over 140,000 residential customer equivalents. This has given us the needed knowledge and experience to engage customers and keep them happy truly.
Most people don’t buy something based on that company’s customer support. However, many people will leave the company due to disrespectful and disorganized customer service. We don’t want you to switch to us, then quickly switch back. We want to be your electricity supplier for life.
That’s why our customer support programs are designed to put you, the customer, front, and center. There are no long hold times or complex phone navigation to speak to a real person when you sign up with us. We provide a dedicated sales executive who serves as your point of contact for questions, issues, and whatever energy concerns come to mind. Backing your sales executive is a team of energy management professionals whose knowledge, skills, and experience in the industry are unparalleled.
We believe that an essential component of customer support is education. To this end, we provide our customers with the same market intelligence we use. We also provide a Weekly Gas Outlook newsletter that provides detailed information on the world of energy.
Commercial consumers can also receive our Weekly Natural Gas and Electric Newsletters. These newsletters contain recent market information and allow you to make informed decisions about your company’s energy usage.
While customer support and education are important, it’s understandable that customers are perhaps more concerned about price. As an extension of our belief in customer education, we provide accurate, real-time pricing quotes to customers. After receiving a quick quote from us, you’ll be surprised how long you have to wait for similar quotes from our competition.
We also offer competitive pricing by using multiple sources to purchase energy. By sourcing from multiple wholesale markets, we can use leverage to our advantage and help you better manage your energy costs.
When you change the supplier of your electricity, the infrastructure that delivers the electricity goes unchanged. That is, you should still receive your electricity in the same dependable way you’re used to.
Most customers will still receive a single bill from their utility company that lists their charges for delivery and our charges for supplying electricity. Though, some commercial customers may receive two bills: one from their utility company and one from their supplier.
If the issue has to do with the delivery of your electricity, you should reach out to your utility company. Questions about electricity prices or your Nordic Energy account should be directed to us.